Terms and conditions

The parties

These Terms are agreed between you and the operator of Demimonde: [LEGAL NAME], NIF [NIF], [STREET, POSTCODE CITY], Spain, trading as "Demimonde" (the "operator", "we"). The operator is a sole trader, not a company.

By creating an account, using the web chat or calling the API you accept these Terms. If you do not accept them, do not use the service.

The service and AI disclosure

You are interacting with an artificial intelligence system, not a human. Model output is generated and may be inaccurate, incomplete or offensive; it must not be relied on as legal, medical, financial or other professional advice. Uncensored does not mean correct.

The service is provided as-is and depends on third-party compute capacity that may be temporarily unavailable.

You must be 18 or over to use the service.

Accounts and security

Accounts are anonymous by design. The only credential is a master key you store yourself; we keep only a hash of it. If you lose the master key and your recovery code, access cannot be restored -- that is the price of a server that cannot read your data.

Keep your credential safe; you are responsible for activity under your account. If you believe it has leaked, use the panic wipe in Settings, which revokes every session and deletes synced ciphertext, or write to support.

One account per person. Accounts may not be sold, shared or transferred.

The Floor

Our only content restriction is described at /floor: universally illegal material -- child sexual abuse material, mass-casualty weapon synthesis and imminent threats to identifiable persons -- is refused, and nothing else is filtered. The scope is public; the matching rules are withheld to prevent evasion.

Requests that match are refused before reaching the model, and we log the rule identifier and a salted, daily-rotating hash -- never the content. Trying to obtain or distribute such material terminates the account immediately and permanently, and we report where the law requires it. The Floor forms part of these Terms.

Acceptable use

Use the service lawfully and respect the rights of others. In particular you must not use the service or its API to: break any law; infringe intellectual property or privacy rights; attack, overload, probe or circumvent the service, its rate limits or The Floor; resell API access unless we agree in writing; or use outputs to train or improve a competing AI model.

We may set usage limits per key and per account, and may suspend abusive keys.

Subscriptions, balance and billing

Subscriptions (Free, Pro, Max, Premium) renew automatically at the price shown at purchase until cancelled. Prices are displayed VAT-inclusive where applicable. You can cancel at any time from the billing portal; access continues to the end of the paid period. We give at least 30 days' notice of price changes for existing subscriptions, and you may cancel before a change takes effect.

Prepaid balance does not expire and is shared between the web app and the API. Unused balance is refundable on request, minus consumption already incurred; write to support. Promotional credit, including any crypto bonus, is not refundable in cash.

Usage pools are opaque by design: the interface shows a percentage of the binding window and its reset time, not raw counts. Unused capacity does not roll over.

Payments are processed by Stripe. Crypto top-ups, when offered, are final once confirmed on-chain. We may freeze balance and keys if a payment is disputed or reversed, and unfreeze once the dispute is resolved.

Right of withdrawal for EU consumers

As an EU consumer you have 14 days from purchase to withdraw, except where digital content has begun with your prior express request and acknowledgment: by starting a generation or calling the API after purchase you request immediate performance and acknowledge that the right of withdrawal is lost for usage already consumed. Unused balance remains refundable as described above.

To exercise the right, write to [email protected]; refunds are issued to the original payment method without undue delay and at the latest within 14 days.

Legal guarantee for digital content

Digital content and services must conform to the contract. As a consumer you are entitled to the statutory remedies for lack of conformity under Directive (EU) 2019/770, transposed into Spanish law by Royal Decree-Law 7/2021, and to the guarantees of the consolidated General Law for the Defence of Consumers and Users. Nothing in these Terms limits those rights: if the service does not work as described, tell us and we will put it right, reduce the price or refund the affected amount.

Your content and our content

You retain the rights you hold in what you submit and in the output you receive, subject to applicable law. You grant the operator only the minimal licence needed to process, transmit and meter the content in order to provide the service, and nothing else. You are responsible for what you submit and for how you use the output.

The service, the model, the software and the Demimonde brand belong to the operator or its licensors. You may not copy, resell or reverse-engineer them except as the law or an agreed API plan permits.

Availability and changes

We target 99.5% monthly availability but do not promise uninterrupted service, and no service level is guaranteed unless we expressly agree one in writing. We may perform maintenance, change features or discontinue the service. If we discontinue a paid service, prepaid amounts covering the unused period are refunded pro rata.

Suspension and termination

You may stop using the service and erase your account at any time. We may suspend or terminate access for breach of these Terms, violation of The Floor, payment abuse or attacks on the service. Except for The Floor violations, which are immediate, we give prior notice where feasible. Statutory consumer protections are unaffected.

Liability

The service is provided as-is. To the maximum extent Spanish and EU mandatory law permits, the operator's aggregate liability is limited to the amount you paid in the 12 months before the claim, and the operator is not liable for indirect or consequential damage. Nothing in these Terms excludes liability that cannot lawfully be excluded, and nothing waives mandatory consumer rights.

Professional users: indemnity

If you use the service in a professional capacity, you will indemnify the operator against third-party claims arising from your unlawful use of the service or your content, to the extent permitted by law. This clause does not apply to consumers.

Copyright and abuse notices

We respond to valid copyright notices and abuse reports; see /dmca and /report. Because conversations are end-to-end encrypted, we generally cannot inspect user content; where a report concerns a share link, deleting the stored ciphertext disables the link.

Complaints and dispute resolution

Write to [email protected] first; we will always try to fix it. EU consumers may also use the consumer dispute-resolution bodies listed by the European Commission at consumer-redress.ec.europa.eu and, in Spain, the Junta Arbitral de Consumo. The EU Online Dispute Resolution platform was discontinued on 20 July 2025. Data protection complaints go to the AEPD (aepd.es).

Official complaint forms (hojas de reclamaciones) are available free of charge on request at the same address.

Governing law and jurisdiction

Spanish law governs these Terms, without prejudice to the mandatory protections of your country of habitual residence. Consumers may bring proceedings before the courts of their domicile. If any provision is held invalid, the remainder stays in force.

Changes to these Terms

Changes are published on this page with a new date. Material changes are announced at least 14 days before they take effect where feasible, and subscription price changes at least 30 days. Continued use after the effective date constitutes acceptance; if you disagree, stop using the service and erase your account.

Miscellaneous

These Terms, together with the policies linked from them (Privacy, Cookies, The Floor, DMCA and Report), form the entire agreement between you and the operator. The operator may not assign these Terms without notice to you; notices to you may be given on this site. The Spanish version of these Terms governs where the two differ.